It’s time for celebration! We’ve integrated with Zendesk - an award-winning customer service app trusted by thousands of people around the world.
By using Fera and Zendesk, you will be able to reach out to unsatisfied customers and try to spin the situation the other way around.
But, let’s dive deep and discuss all the benefits of this integration - shall we?
About Zendesk
Zendesk is a self-service solution that allows you to deliver smarter answers to your customers or clients - easy and fast.
The app offers a customizable portal, live chat functionalities, and integrations with popular platforms - one of them is Fera.
Zendesk is used by many businesses in various industries, including technology, media, and more.
The app has several different plans - let’s take a look at all of them:
- Suite Team ($55 per agent/month) - Ticketing system, email support, chat support, messaging, help center, integrations, custom business triggers, digital onboarding, and many more.
- Suite Growth ($89 per agent/month) - Everything in “Suite Team” + light agents, self-service portal, customer satisfaction rating, and more.
- Suite Professional ($115 per agent/month) - Everything in “Suite Growth” + side conversations, data location options, advanced AI add-on, and more.
- Suite Enterprise (Talk to sales) - Everything, in “Suite Professional” + custom agent roles, sandbox, contextual workspaces, and many more.
Benefits of the Integration With Zendesk and Fera
With the help of the Zendesk and Fera integrations, you will be able to turn your negative reviews into positive ones.
How - you might ask!
Well, it’s really simple - fera will automatically create support tickets in the Zendesk help desk whenever someone leaves a negative review on your store.
This will give you a great chance to respond back almost instantly and try to resolve the issue that the customer might be having.
After the issue is resolved, you can ask your customer for a review update through chat!
How To Use Fera With Zendesk?
We have taken the time to create a specific help article on how to use Fera in Zendesk and connect the two apps on your store. You can find all the information right here.
