We are happy to announce the launch of our new Questions & Answers Widget, designed to help you answer customer questions directly on your store.
What is Q&A?
The Questions & Answers (Q&A) widget allows customers to ask some specific questions about your store or products and receive direct answers.
As always, customers have a lot of questions about your products, but if they can’t find the answers in a fast manner, they might end up leaving the store in a blink. That's why the Q&A widget can be really helpful. It keeps everything organized and provides answers to the most common questions from the customers.
How Can it Help You?
The Q&A widget builds trust with your customers by giving them helpful answers. It also reduces repetitive questions and makes the overall buying experience better. When customers see that their questions are answered, they feel even more and more confident before making a purchase.
Types of Widgets
The Product Questions widget is used when customers want to ask questions about an individual product, and these questions appear straight on the product page.
The Store Questions widget is used when customers have questions about your policies, shipping, or even services. These questions are not linked to a specific product and help provide general support across your store.
How to Use it
You can easily set up the Q&A widget from your Fera widgets list. Once it’s live, customers can start asking questions right away. You can reply directly, and all answers will be visible to other shoppers.
You can find more details in our help articles if you want to add product questions or store questions.
Enable the Q&A widget today and make it easier for customers to find answers and purchase with confidence.
